E L I Z A B E T H  S T A N H O P E

I N T E R I O R S

 T E R M S & C O N D I T I O N S

 THE WEBSITE, ELIZABETH STANHOPE INTERIORS AND YOU

Welcome to our website. This website, found under the www.elizabethstanhope.co.uk URL, is operated by Elizabeth Stanhope Interiors Ltd. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern Elizabeth Stanhope Interiors’ relationship with you in relation to this website.

The term "Elizabeth Stanhope Interiors” or "us" or "we" or “our” refers to the owner of the website whose registered office is 27 Mill Street, Oakham, Rutland, LE15 6EA

The term "you" and “your” refers to the person placing an order via the website or  viewer of our website.

DISCLAIMER

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Elizabeth Stanhope Interiors Ltd.
• We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
• To the fullest extent permitted by law and save as provided above, neither Elizabeth Stanhope Interiors Ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Elizabeth Stanhope Interiors Ltd any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
• While Elizabeth Stanhope Interiors Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. Elizabeth Stanhope Interiors Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Elizabeth Stanhope Interiors Ltd.
• No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
• Elizabeth Stanhope Interiors will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

PLACING AN ORDER

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact one of our members of staff  before placing an order with us either by telephone on 01572-722-345, by email at: showroom@elizabethstanhope.co.uk or  by post using the address given below.

By placing an order via this website you are making an offer to Elizabeth Stanhope Interiors Ltd to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Elizabeth Stanhope Interiors Ltd  for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.

Your credit/debit card will be authorized, charged and processed once you have placed your order on our website.

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate, please see the delivery times and charges.

RETURNS POLICY

If you are not entirely delighted with the products that you have chosen you may return them to us within 30 days of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging.

We cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed.

 MAKING RETURNS

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you or may be deducted from any refund to you. We will only refund the costs of postage where the item returned is faulty.

To return any products to us, please complete the returns form (which comes with your order) and clearly mark whether you would like a refund or exchange. Pack the items back in the parcel, attach the returns form and send it back to:

Returns Department,

Elizabeth Stanhope Interiors Ltd,

27 Mill Street,

Oakham

Rutland

LE15 6EA

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

YOUR RIGHT TO CANCEL
You may cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the order within this time any payments made by you will be refunded in full within 30 days.

PAYMENT & TAXES

We accept online payment in a secure environment by credit card and Debit Card. We currently accept Visa, MasterCard and Delta.

All transactions are shown in pounds sterling (£). All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being dispatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate. The current rate of VAT is 17.5%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

DELIVERIES: SMALL ITEMS

We deliver to Mainland UK. Stock permitting; all orders dispatched within 7 working days, unless otherwise advised. If an item is out of stock we will advise an approximate delivery date and notify you when it is ready for delivery (delivery times can not be guaranteed).

We dispatch parcels using Citi Link courier services. We will notify you by email when your order is dispatched.

A signature is required for all orders. Please use a delivery address where someone will be available to sign for your delivery. If your parcel requires a signature and there is no-one available to sign for your parcel at your address a card will be left by the delivery company. You may need to call to arrange a new delivery date or alternatively collect the parcel from your local depot. The delivery company will attempt to deliver again before the parcel is returned to Elizabeth Stanhope Interiors Ltd.

DELIVERIES: FURNITURE & LARGE ITEM CONDITIONS

Please contact us directly for a quotation on 01572-722-345 or email showroom@elizabethstanhope.co.uk. Full payment is required prior to dispatching.

It is your responsibility to check that access is possible for the furniture you are ordering. Full dimensions of all furniture and large items can be provided on request, which is recommended prior to purchase. If on inspection they judge that an item of furniture may not fit into or through the access space or that they may incur physical injury or risk damage to the item or your property, then we reserve the right to leave the item in a safe and convenient alternative location. If the item cannot be delivered for reasons of access we reserve the right to charge for storage and redelivery in addition to any cancellation fees.

DELIVERY CHARGES

Delivery charges on our website are £5.99 unless otherwise stated. Deliveries to the Scottish Highlands, Northern Ireland, outside mainland UK and the EU are calculated on an individual basis- please call 01572-722-345 or email showroom@elizabethstanhope.co.uk

If the courier company is unable to deliver, the driver will leave a contact card advising you how to re-book the delivery for a specific time. If you do not contact the courier company they will attempt to deliver the item the following day. Any re-delivery will incur an additional charge of £3.50. Elizabeth Stanhope Interiors will contact you to arrange payment for this amount.

LAW AND TERRITORY

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

OUR DETAILS

Elizabeth Stanhope Interiors Ltd

27 Mill Street

Oakham

Rutland

LE15 6EA

 

Company Registration Number: 4456184

VAT Registration Number:  787 8910 58